Frequently Asked Questions
How does it work?
Getting your certifications online with CEUMatrix is easy! First, select which substance abuse continuing education or counselor continuing education courses you’d like to enroll in by adding them to your shopping cart. Once all your desired courses are added to your cart, follow our check out procedure to complete your enrollment.
You will then be given instant access to the course materials, or if you prefer, you may have us mail them to you.
The course material includes a thorough yet easy to understand explanation of the subject and the online examination is also included.
When you are ready, you may log back in to our website and take the exam online. Your results are calculated instantly, and when you pass – congratulations! – you will have instant access to download and/or print the certificate of completion.
There is no timeframe for taking the exam, nor is there a limit on the number of times you may take it. As always, you are welcome to call or email with any questions or concerns you have along the way!
What is your refund policy?
If you request a refund within 30 days of placing your order (and prior to submitting any exams) we will gladly refund 100% of your money. We believe that our courses are the best available for addictions and criminal justice professionals and stand behind every course we distribute.
Are you an approved education provider?
Absolutely! CEUMatrix is is approved by NAADAC provider #619 and NBCC provider #6310 as well as IC&RC Member Boards and State Licensing boards. For more information about our certifications, please visit our accreditations page.
Is this a secure website?
When you transact with CEUMatrix, your personal information is transmitted across the web with the highest degree of security possible. We use Secure Sockets Layer (SSL) technology which encrypts sensitive information such as your name, address, credit card etc. The site also uses the Comodo digital identification service which allows your browser to properly confirm the server you are transacting with is CEUMatrix’s server. During the transaction, the server is properly identified with your browser and the information is encrypted before your personal and credit card information is transmitted. Access to your personal information is limited to CEUMatrix employees and our services providers who we believe have a justified business reason to access your information. All personal information is protected through password access and only to identified users.
How long do I have to review the course and take the test?
There is no limit.
Do I have to do everything online?
No. You may order or print a hard copy of the course and mail or fax a copy of the exam to us for scoring. The advantage to taking the exam online is that you receive your exam score immediately, and if applicable, the list of questions that you missed.
Do I have to repurchase the course if I do not pass the exam the first time?
No, you may take the exam mulpile times withou incurring any additional cost.
Do I have to use my credit card number online?
Although all information sent via our website is secured and encrypted, you may pay by check or money order if you prefer not to transmit your credit card information. You may also call us with the information if you prefer. The course is made available instantly with credit card; or as soon as we receive payment for checks and money orders.
Why get certified?
The evidence is conclusive that addiction is highly correlated with criminal behavior and criminal involvement. Therefore, the adult and juvenile justice systems and providers of substance abuse treatment share a responsibility to assist drug-involved offenders in their recovery. It is this shared responsibility which led to the recognition for the need of a certification process for Criminal Justice Professionals who work with the substance abusing criminal offender.
There are certain knowledge areas and skills that are required to provide effective treatment and case management services to adult and juvenile drug involved offenders. Certified Criminal Justice Addiction Professionals (CEUMatrix’s) must demonstrate the ability to provide effective services including assessment, case planning, case management, linking with other treatment, human services and criminal justice providers, monitoring, counseling, and advocacy. In addition, CEUMatrix’s must be knowledgeable of the rehabilitative services provided by the treatment and criminal justice systems. Knowledge is required in such diverse areas as pharmacology treatment theories and modalities, involuntary commitment procedures, criminal case processing, court alternatives and conditions of probation, to name a few.
The overlap of roles and responsibilities has resulted in greater communication and interdependence among the courts, adult and juvenile justice professionals, and the alcohol and other drug abuse treatment professionals. Many corrections agencies routinely provide substance abuse treatment services. Case management of drug-involved offenders is provided by substance abuse treatment staff. The development of a credential for Certified Criminal Justice Addiction Professionals is designed to strengthen the supervision and rehabilitative potential provided by the two systems.
What is the Value Package offer? How does it differ from purchasing courses individually?
CEU Matrix is proud to offer a Value Package for $99 that is good for 10 course hours of your choosing. This savings applies to all courses. Of course, your exams and certificates of completion are also included in the order. Without this Value Package you may purchase any courses at the listed price. However, there is a significant savings with the Value Package – 10 hours of courses would normally be $130 for the internet version – with this offer you pay only $99 – a savings of $51! And there is no limit to the number of Value Packages you may purchase.
How do I purchase the Value Package?
From the Home Page, select ‘Course Listing”. You will be taken to the ‘Course Catalog Main Page’. Select the Value Package option. You will be asked to purchase the package, identify your method of payment, and complete your billing information. Immediately after you complete the Value Package purchase, your account will be credited with 10 course credit hours. As you place new orders, your shopping cart will adjust the balance owed for your order to ‘$0’. If you purchase a hardcopy or CD-ROM, the cost of the course will drop to ‘$0’ but the order will retain the additional cost of the printing or the CD-ROM and the shipping charges.
Do I have to order all of my courses at one time?
Once you purchase the Value Package, you may order courses at any time during without incurring additional charges for internet copies. You will be charged for the postage on hardcopies or CD-ROM versions. You do not need to “bundle” your courses to take advantage of this offer.
What is a TIP?
Treatment Improvement Protocols (TIPs), developed by the Center for Substance Abuse Treatment (CSAT), part of the Substance Abuse and Mental Health Services Administration (SAMHSA), within the U.S. Department of Health and Human Services (DHHS), are best-practice guidelines for the treatment of substance use disorders. CSAT draws on the experience and knowledge of clinical, research, and administrative experts to produce the TIPs, which are distributed to facilities and individuals across the country. The audience for the TIPs is expanding beyond public and private treatment facilities to include practitioners in mental health, criminal justice, primary care, and other health care and social service settings.
Can I have a certficate of completion mailed to me?
After you’ve successfully completed the online exam and evaluation, you will have access to download and/or print the certificate of completion. If you need to have a certificate mailed to you, please email us at firstname.lastname@example.org or contact us by phone at (800) 421-4609.
Have Another Question?
Any questions regarding our policies should be submitted via email to email@example.com or
by phone at (800) 421-4609.