Frequently Asked Questions

How do I choose my courses?

Click on Course Listing at the top of our homepage.  Choose your state from the US map.  If you are looking for a course package click on your state’s package link, if looking for individual courses click on All Available Courses.  Once your package/course(s) are added to your cart, follow our check out procedure to complete your enrollment.

You will then be given instant access to the course materials, or if you prefer, you may have us mail them to you.  There is an additional fee of $20/course for hard copies, please give us a call to order.

How do I access my courses?

To access your courses, login at the Student Center and click My Courses on the right side of the page.  Click on the title of the course you wish to access.  On the following page click on the title again as it appears under the word Lessons (middle of the page).  This will take you to the course specific page, scroll down a little and you will see the blue buttons to Download the course PDF and to access the quiz.

There is no timeframe for taking the quiz, nor is there a limit on the number of times you may take it to achieve a score of 80% or better. As always, you are welcome to call or email with any questions or concerns you have along the way!

How do I access a certificate of completion?

After you’ve successfully completed the online exam, you will have access to download the certificate of completion.  Certificates are located in your Student Center under My Courses.

What is your refund policy?

If you request a refund within 30 days of placing your order (and prior to submitting any exams) we will gladly issue a refund of your money, less the processing fee and handling charge.  We believe that our courses are the best available for addictions and criminal justice professionals and stand behind every course we distribute.

Are you an approved education provider?

Absolutely! CEUMatrix is is approved by NAADAC provider #619 and NBCC provider #6310 as well as IC&RC Member Boards and State Licensing boards. For more information about our certifications, please visit our accreditations page.

Is this a secure website?

When you transact with CEUMatrix, your personal information is transmitted across the web with the highest degree of security possible. We use Secure Sockets Layer (SSL) technology which encrypts sensitive information such as your name, address, credit card etc. The site also uses the Comodo digital identification service which allows your browser to properly confirm the server you are transacting with is CEUMatrix’s server. During the transaction, the server is properly identified with your browser and the information is encrypted before your personal and credit card information is transmitted. Access to your personal information is limited to CEUMatrix employees and our services providers who we believe have a justified business reason to access your information. All personal information is protected through password access and only to identified users.

How long do I have to review the course and take the test?

There is no time limit.

Do I have to repurchase the course if I do not pass the exam the first time?

No, you may take the exam multiple times without incurring any additional cost.

Do I have to use my credit card number online?

Although all information sent via our website is secured and encrypted, you may pay by check or money order if you prefer not to transmit your credit card information. You may also call us with the information if you prefer. The course is made available instantly with credit card; or as soon as we receive payment for checks and money orders.

Why get certified?

The evidence is conclusive that addiction is highly correlated with criminal behavior and criminal involvement. Therefore, the adult and juvenile justice systems and providers of substance abuse treatment share a responsibility to assist drug-involved offenders in their recovery. It is this shared responsibility which led to the recognition for the need of a certification process for Criminal Justice Professionals who work with the substance abusing criminal offender.

There are certain knowledge areas and skills that are required to provide effective treatment and case management services to adult and juvenile drug involved offenders. Certified Criminal Justice Addiction Professionals (CEUMatrix’s) must demonstrate the ability to provide effective services including assessment, case planning, case management, linking with other treatment, human services and criminal justice providers, monitoring, counseling, and advocacy. In addition, CEUMatrix’s must be knowledgeable of the rehabilitative services provided by the treatment and criminal justice systems. Knowledge is required in such diverse areas as pharmacology treatment theories and modalities, involuntary commitment procedures, criminal case processing, court alternatives and conditions of probation, to name a few.

The overlap of roles and responsibilities has resulted in greater communication and interdependence among the courts, adult and juvenile justice professionals, and the alcohol and other drug abuse treatment professionals. Many corrections agencies routinely provide substance abuse treatment services. Case management of drug-involved offenders is provided by substance abuse treatment staff. The development of a credential for Certified Criminal Justice Addiction Professionals is designed to strengthen the supervision and rehabilitative potential provided by the two systems.

How do I purchase the Value Package?

• What is the Value Package offer? How does it differ from purchasing courses individually?
CEU Matrix is proud to offer a Value Package for $99 that is good for 10 course hours of your choosing. This savings applies to all courses. Of course, your exams, certificates of completion, and course evaluations are also included in the offer. Without this Value Package you may purchase any courses at the listed price. However, there is a significant savings with the Value Package – 10 hours of courses would normally be $130 for the internet version – with this offer you pay only $99 – a savings of $31! And there is no limit to the number of Value Packages you may purchase.

• How do I purchase the Value Package?
This package will provide 10 hours of continuing education credit.  After purchasing you will have $130 in credit in your account, because of the package deal you receive this for only $99. Our courses are priced when purchased individually at $13/hour. You are able to choose your own courses. After purchasing the package, go to Course Listing at the top and then click your state. Scroll down and click on All Available Courses. Place the 10 hours of courses you wish to order in your cart. Then proceed to checkout. Scroll all the way to the bottom and choose the User Wallet option and place order. Your courses will now be in your Student Center under My Courses.

• Do I have to order all of my courses at one time?
No, the system will keep track of your credits.

What is a TIP?

Treatment Improvement Protocols (TIPs), developed by the Center for Substance Abuse Treatment (CSAT), part of the Substance Abuse and Mental Health Services Administration (SAMHSA), within the U.S. Department of Health and Human Services (DHHS), are best-practice guidelines for the treatment of substance use disorders. CSAT draws on the experience and knowledge of clinical, research, and administrative experts to produce the TIPs, which are distributed to facilities and individuals across the country. The audience for the TIPs is expanding beyond public and private treatment facilities to include practitioners in mental health, criminal justice, primary care, and other health care and social service settings.

Have Another Question?

Any questions regarding our policies should be submitted via email to or by phone at (800) 421-4609.